"You have a return policy of 30 days from receipt of the item to request a return.
For the item to be eligible for a return, it must be in the same condition you received it, unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at irisparismartin@gmail.com.
If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent to us will not be accepted without first requesting a return.
You can always contact us for any questions regarding returns at irisparismartin@gmail.com.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the problem and resolve it.
Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable products (such as food, flowers, or plants), personalized products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
European Union 14-day withdrawal period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, your item must be in the same condition you received it, unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and issue the refund."
